Refund Policy

14-Day Money-Back Guarantee:

• If you are facing any technical issues that prevent you from using FollowUp Leads and our support team is unable to resolve the issue within a reasonable timeframe, you can request a refund within 14 days of your initial purchase. We will process a full refund of the subscription fee, provided the request is made within this period.

Renewal Refunds:

• Subscription renewals are non-refundable. Refunds are only applicable to the initial purchase of the subscription.

Eligibility Criteria:

• Provide proof of purchase (e.g., receipt or order number).

• Submit a refund request within the specified timeframes.

• Experience technical issues that prevent you from using FollowUp Leads, and our support team is unable to resolve the issue within a reasonable timeframe given upon receiving the written intimation (email) from your end.

Contact Support:

• Email us at [info@sunbowtechnologies.com] with your refund request. Include your order number, date of purchase, and the reason for the refund.

Review and Process:

• Our support team will review your request and notify you of the approval or rejection of your refund.

Refund Processing:

• If your request is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on payment policies.

Non-Refundable Purchases:

• Any custom development or modifications requested and performed are non-refundable.

• Any promotional or discounted subscriptions are non-refundable.